Refund Policy
Last updated: 2026-10-21
The short version: FactoryPlug doesn't sell anything — there is no
checkout, no cart, and no inventory. Because we never take your money, there is
nothing for us to refund.
How purchases work here
- Every product button on this site links out to a third-party supplier
(for example, Alibaba). When you buy, your order — and your money — goes
directly to that seller.
- Your purchase contract is with the seller, not with us. Refunds, returns,
and exchanges are governed by the seller's own policy, which you should
read on their listing before paying.
- We may earn an affiliate commission when you buy through our links, at no
extra cost to you. That commission doesn't change your refund rights with the
seller.
If something goes wrong with an order
- Contact the seller first. Most suppliers resolve wrong-item, damaged,
or missing shipments directly — message them through the platform you ordered on.
- Use the platform's buyer protection. On Alibaba, orders placed with
Trade Assurance include dispute and refund mechanisms. File through the order
page if the seller won't resolve it.
- Document everything. Photos of the received item, packaging, and your
order confirmation make disputes far easier to win.
- Confirm fitment before you buy. Most "wrong part" disputes come down to
fitment — always confirm your exact year, model, trim, engine, and VIN with the
seller before money moves. See our fitment disclaimer.
Questions
We can't issue refunds (we never charged you), but if you need help figuring
out a dispute with a seller, reach us at
support@factoryplug.store.
